22. - 24. Oktober 2018 | HOTEL PALACE BERLIN, GERMANY
Customer Experience Management Interactive
Top Gründe, warum Sie teilnehmen sollten:
2-Track Learning |
Austausch mit Unternehmen auf der gleichen maturity Stufe und Lernen von Unternehmen und Industrien
mit höherer maturity |
|
|
Cha-Cha-Changes |
Lernen Sie von anschaulichen case studies mit welchen Techniken und Mitteln Sie Kundenzentriertheit und Kundenorientierung auch in Ihrer Unternehmenskultur und -struktur effektiv und nachhaltig verankern |
|
|
Actionable Knowledge |
KPI messbar machen und durch datengetriebene
Customer Insights wie predictive
Analytics Kosten um bis zu 15% senken |
|
|
What’s hot, what‘s bot? |
Neue Technologien: voice, chat
und AI Personalisierung –
sinnvoll und gewinnbringend oder nur Hype? |
Highlight Referenten:
Nick Allgaier
Product Development Passenger Services
Lufthansa Group
Product Development Passenger Services
Lufthansa Group
Barbara Baminger
Head of Customer Experience Management
A1 Telekom Austria AG
Head of Customer Experience Management
A1 Telekom Austria AG
Javier Andrés Bargas-Avila
Head of UX Research, Google Cloud Platform
Google
Head of UX Research, Google Cloud Platform
Tobias Conrad
Head of Customer Experience Design
Deutsche Telekom
Head of Customer Experience Design
Deutsche Telekom
Christoph Eikmeier
Team Lead UX/UI Design
Chefkoch GmbH
Team Lead UX/UI Design
Chefkoch GmbH
Sebastien Fabre
Head of UX
Fujitsu
Head of UX
Fujitsu
Jochen Heidenberger
Head of Customer Experience
TourLane
Head of Customer Experience
TourLane
Stefan Heyne
Senior Manager Customer Insights & Research
mobile.de
Senior Manager Customer Insights & Research
mobile.de
Sophia Höfling
Head of Customer Experience
NavVis GmbH
Head of Customer Experience
NavVis GmbH
Jenni Juvonen
Product Specialist
Zalando
Product Specialist
Zalando
David Kaiser
Country Manager Germany and Austria
Amazon
Country Manager Germany and Austria
Amazon
Rachel Kerr
User Experience Manager
Thomas Cook Touristik GmbH
User Experience Manager
Thomas Cook Touristik GmbH
Oliver Kleimann
Head of Customer Experience Management
1&1 Internet SE
Head of Customer Experience Management
1&1 Internet SE
Johannes Klostermann
Head of Innovation and User Experience
Wolters Kluwer
Head of Innovation and User Experience
Wolters Kluwer
Dr. Tim Krämer
Head of Customer Experience Management
BAUR Versand
Head of Customer Experience Management
BAUR Versand
Daniel Ley
Head of Dept. User Experience & Design
Traveltainment
Head of Dept. User Experience & Design
Traveltainment
Christina Martin
COO
TUI Operations GmbH
COO
TUI Operations GmbH
Erik Meierhoff
Leiter B2B Business
idealo internet GmbH
Leiter B2B Business
idealo internet GmbH
Martina Mitz
Product Experience Lead (former)
Stepstone
Product Experience Lead (former)
Stepstone
Cornelia Müller
Projektleiterin eCommerce
BAUR Versand
Projektleiterin eCommerce
BAUR Versand
Markus Müller
Compliance Officer
Axon Ivy AG
Compliance Officer
Axon Ivy AG
Sören Pareigis
Major Accounts Executive
LogMeIn
Major Accounts Executive
LogMeIn
Benjamin Reimann
Head of Customer Experience Management
Tecan Trading AG
Head of Customer Experience Management
Tecan Trading AG
Stephan Riess
Head of User Experience Design
1&1 Mail and Media
Head of User Experience Design
1&1 Mail and Media
Peter Rozek
Digital/eBusiness Strategist
TÜV Rheinland
Digital/eBusiness Strategist
TÜV Rheinland
Alice Ruddigkeit
UX Researcher
mobile.de, Useeds°
UX Researcher
mobile.de, Useeds°
Robert Siuda
Head of UX
Pinion Digital GmbH
Head of UX
Pinion Digital GmbH
Remy Soni
Head of Customer Experience / Growth Market
(formerly Groupon) now: Inkitt
Head of Customer Experience / Growth Market
(formerly Groupon) now: Inkitt
Tina Thron
Head of Customer Experience
UNIQA insurance
Head of Customer Experience
UNIQA insurance
Timo Zöller
Head of Customer Interaction
A1 Telekom Austria AG
Head of Customer Interaction
A1 Telekom Austria AG