22. - 24. Oktober 2018
HOTEL PALACE BERLIN, GERMANY

Referenten

Sprecher


Christina Martin
Christina Martin
COO
TUI Operations GmbH
Max Amordeluso
Max Amordeluso
EU Head of New Technologies and Lead Evangelist Alexa
Amazon, Luxembourg
Diana Schröter
Diana Schröter
Head of Customer Service
N26 Bank
Barbara Baminger
Barbara Baminger
Head of Customer Experience Management
A1 Telekom Austria AG
Stefan Michels
Stefan Michels
Director Customer Service & Experience Germany
QVC Call Center GmbH & Co. KG
Verena Soethe
Verena Soethe
Head of Customer Insights
mobile.de
Dr. Tim Krämer
Dr. Tim Krämer
Head of Customer Experience Management
BAUR Versand
Elke Schaffer
Elke Schaffer
Director Customer Service & Sales
A1 Telekom Austria AG
Tobias Conrad
Tobias Conrad
Head of Customer Experience Design
Deutsche Telekom
Sophia Höfling
Sophia Höfling
Head of Customer Experience
NavVis GmbH
Oliver Kleimann
Oliver Kleimann
Head of Customer Experience Management
1&1 Internet SE
Jochen Heidenberger
Jochen Heidenberger
Head of Customer Experience
TourLane
Jenni Juvonen
Jenni Juvonen
Product Specialist
Zalando
Nick Allgaier
Nick Allgaier
Product Development Passenger Services
Lufthansa Group
Christoph Eikmeier
Christoph Eikmeier
Team Lead UX/UI Design
Chefkoch GmbH
Erik Meierhoff
Erik Meierhoff
Leiter B2B Business
idealo internet GmbH
Benjamin Reimann
Benjamin Reimann
Head of Customer Experience Management
Tecan Trading AG
Timo Zöller
Timo Zöller
Head of Customer Interaction
A1 Telekom Austria AG
Simona Manole
Simona Manole
CRM Manager
N26 Bank
Christian Künnemann
Christian Künnemann
General Manager WebIT
Lautsprecher Teufel GmbH
Cornelia Müller
Projektleiterin eCommerce
BAUR Versand
Holger Nathrath
Holger Nathrath
Lead Telekom Design & Customer Experience (act.)
Deutsche Telekom AG
Mandy Schuhmann
Director Quality Management
Flixbus GmbH
Remy Soni
Remy Soni
Head of Customer Experience / Growth Market
(formerly Groupon) now: Inkitt
Tina Thron
Tina Thron
Head of Customer Experience
UNIQA insurance
Stefan Heyne
Stefan Heyne
Senior Manager Customer Insights & Research
mobile.de
Robert Siuda
Robert Siuda
Head of UX
Pinion Digital GmbH
Peter Rozek
Peter Rozek
Digital/eBusiness Strategist
TÜV Rheinland
Johannes Klostermann
Johannes Klostermann
Head of Innovation and User Experience
Wolters Kluwer
Sebastien Fabre
Sebastien Fabre
Head of UX
Fujitsu
Javier Andrés Bargas-Avila
Javier Andrés Bargas-Avila
Head of UX Research, Google Cloud Platform
Google
Martina Mitz
Martina Mitz
Product Experience Lead (former)
Stepstone
Daniel Ley
Daniel Ley
Lead UX-Strategist
Traveltainment
Stephan Riess
Stephan Riess
Head of User Experience Design
1&1 Mail and Media
Bilal Çınarlı
Bilal Çınarlı
Tech Lead / Frontend Architect
Adidas