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11. - 14. September 2017
AMERON Hotel ABION Spreebogen Berlin

Referenten

Vorsitzende


Jens Scharnetzki
Jens Scharnetzki
Chief Product Owner
Yello Strom GmbH
René Zaremba
René Zaremba
Global Head of Customer Service Experience
Danfoss GmbH

Sprecher


Annette Höher-Bäuerle
Annette Höher-Bäuerle
Group Customer Experience Director
Thomas Cook AG
Anja Stolz
Anja Stolz
Bereichsleitung Kundenmanagement & Kommunikation Private Kunden
Commerzbank AG
Marcus Nessler
Marcus Nessler
Head of Customer Experience
Samsung Electronics GmbH
Eva  Poggio
Eva Poggio
Head of Customer Experience Management
Roche Pharma AG
Bodo Hechelmann
Bodo Hechelmann
Head of Customer Services Experience
Swiss International Air Lines Limited
Tobias Conrad
Tobias Conrad
Head of Customer Experience Design
Deutsche Telekom
Erik Meierhoff
Erik Meierhoff
Leiter B2B Business
idealo internet GmbH
Lars Fanter
Lars Fanter
Head of Digital Marketing & Transformation
Bulthaup GmbH & Co. KG
Nicolas Köhn
Nicolas Köhn
CMO
Outfittery GmbH
Franziska Köhler
Franziska Köhler
Director Digital Customer Experience
TÜV SÜD Digital Service GmbH
Franziska Weißbach
Franziska Weißbach
Leiterin Experience & Usability
ING-DiBa AG
Christian Herold
Christian Herold
Division Manager Customer Experience
Cyberport GmbH
Stefan Michels
Stefan Michels
Director Customer Service & Experience Germany
QVC Call Center GmbH & Co. KG
Helmut Manfred Dietz
Helmut Manfred Dietz
Head of digital Manufacturing
Bombardier Transportation GmbH
Johannes Ridinger
Johannes Ridinger
Leitung Online customer Experience
Conrad Electronic SE
Rainer Utsch
Rainer Utsch
Director Product, Conversion & Customer Insights,
auxmoney GmbH
Tobias Rapp
Tobias Rapp
Head of Customer Experience & Customer Segmentation
Linde AG
Torsten Niemann
Torsten Niemann
Bereichsleiter Kundenmanagement
LichtBlick SE
Richard Welge
Richard Welge
Vice President Guest Experience & OBR
AIDA Cruises
Wolfgang Tittmann
Wolfgang Tittmann
Customer Experience Director
HOTEL DE GmbH
Susanne Hellwig
Susanne Hellwig
Teamlead Virtual Reality und Modellbau
Bombardier Transporation GmbH
Benedkit Bucher
Benedkit Bucher
Regional Managemer South Germany
Tesla Motors
Philipp Schrader
Philipp Schrader
Leiter Kommunikation und Vertreib
idealo internet GmbH
Prof. Dr. Maximilian Röglinger
Prof. Dr. Maximilian Röglinger
Kernkompetenzzentrum FIM und Projektgruppe Wirtschaftsinformatik
Universität Bayreuth
Karin Glattes
Karin Glattes
Toucpoint Coach/ Expertin für Kunden Erlebnis Management
UnternehmenKunde
Prof. Dr. Henner Gimpel
Prof. Dr. Henner Gimpel
Kernkompetenzzentrum Finanz- & Informationsmanagement
Universität Augsburg
Manuel Endres
Manuel Endres
Store Manager Berlin
Tesla Motors
Patricia  Stone
Patricia Stone
Head of Customer Experience Management & Service Improvement
Swiss Re
Uwe Greunke
Uwe Greunke
Director Global Marketing / Brand Marketing
Sennheiser electronic GmbH & Co. KG
Admir Kulin
Admir Kulin
CEO
m.Doc GmbH
Robin  Hoefler
Robin Hoefler
Norddeutschland Manager
Tesla Motors
Mathias Lutz Rackow
Mathias Lutz Rackow
Country Manager Germany
Usabilla